Our Standards

What does the Kyoto agreement mean to you?

In December 1997 38 developed countries signed the Kyoto Energy Agreement to combat global warming. All agreed to reduce emissions of a range of greenhouse gases.
The UK agreed to reduce carbon emissions by 12.5% and to achieve this the government is introducing a number of green policies. The heating of buildings accounts for half the UK's entire energy consumption. Part L of the building regulations sets standards for energy efficiency in buildings.

The new legislation states that a PVCu window must have a maximum U-value (energy efficient rating) of 2.0 W/m2k.

Clearly the government cannot insist that all non-conforming windows must be replaced. However, where they are replaced, they must meet the new standards. Windows installed after 1st April 2002 must comply.

Abbey is committed to these new regulations and are members of the government body, Fensa, that administers them. Our environment is important to us too! Not only did we commit to energy efficient glass 2 years early - we have a waste glass recycling scheme too.

Brother Terry's Ten Commandments:

1. The customer is always right.

2. If the customer is wrong refer to the first commandment.

3. We will always treat the customer with respect.

4. If for reasons beyond our control we are late starting we will
be honest in communicating this to you and make every effort to
complete your order properly but as quickly as possible.

5. Once a customer, always a customer. You can expect the same

level of service from an after sales request that you would from

placing an order.

6. We will always treat the customer's home as if it were our own.

7. We will make every window and door with the care we would want
if it was being fitted in our home.

8. We will never sell a genuine Abbey product for less than it is
worth.

9. We will honestly recommend other companies if the customer
wants more than one quotation.

10. We will always refrain from high pressure selling.

IMPORTANT NOTICE - NEW LEGISLATION:

Abbey Windows is fully registered with the Fenestration Self-Assessment Scheme (FENSA). Our Registration Number is 10107.

FENSA has been set up by the Glass and Glazing Federation with Government approval.
From the 1st April 2002, all replacement glazing in dwellings will come come within the scope of the Building Regulations. Anyone having replacement windows or doors installed will have to comply with improved thermal performance standards.
Home owners must ensure that they get a certificate from their Local Authority Building Control or have the work completed by a FENSA registered company.

INSURANCE BACKED GUARANTEE:

(and why you should only buy from a CPA member)

As a full member of the Consumer Protection Association (CPA), Abbey Windows will provide a CPA Consumer Guard Insurance Backed Guarantee which will enable you to claim for the repair of any product defects that may arise. Depending on the nature of the work undertaken, this guarantee is available for a period of up to 10 years. The guarantee is supported by a DTI authorised insurer.

You are welcome to see our company's CPA membership license or our representatives ID Card.