Which? Trusted Trader

Which? have been testing products for the past 60 years, providing consumers with confidence in the purchases that they make. Now Which? are running a scheme to assess and endorse local tradesmen and tradeswomen called Which? Trusted Traders. The programme is designed to evaluate all aspects of the businesses to recognise good traders and help customers find reputable traders.

To achieve an endorsement from Which? businesses are thoroughly checked to ensure they offer the high standards of products, craftsmanship and service set by the scheme. The rigorous assessment begins with looking at the credit report, customer satisfaction and business procedures. If these initial assessments are successfully passed Which? will go on to conduct face to face interviews, an assessment of the quality of workmanship and installation and a feedback report.

We take great pride in the endorsement of the Which? Trusted Trader scheme having lived up to the stringent standards set. As a Which? Trusted Trader, you can have confidence in the products and service that we offer to all of our customers. Enjoy the peace of mind that comes with knowing that you’ve chosen a reputable company and if, in the unlikely event that something goes wrong, there is an independent Alternative Dispute Resolution service, Dispute Resolution Ombudsman, on hand to help.

The exceptional standards of our workmanship, products and service are reflected in our customer review rating of 5/5. This highlights the passion and dedication that we invest in every project.

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replacement roof ultraroof reading

Approved Ultra Installer

Our incredible conservatory roofs come from leading roof system manufacturer, Ultraframe, and we are part of the Ultra Installer Scheme. This scheme allows customers to quickly find approved installers for their cutting edge conservatory roofs. Abbey Windows is proud to have achieved the status of an Ultra Installer.

Ultraframe roofs provide outstanding durability, structural integrity, thermal performance, ventilation and style. The impeccably high standards of the Ultraframe conservatory roof system are echoed in the stringent criteria needed to become an official approved Ultra Installer.

The materials used by Ultraframe to produce their cutting edge conservatory roof systems are of the highest quality. Enabling homeowners to enjoy the many benefits provided by the ingenious design. That’s why only installers of a similar calibre can become a Ultra Installer.

abbey windows defibrillator challenge

Our Local Community

We’re committed to helping our local community in Reading in any way we can. That’s why in 2022 we were proud to start a fundraising drive to raise money for life-saving defibrillators for nearby schools and community centres. Our very own fundraising hero Layla ran one hundred miles in one month to raise enough for several defibrillators for local schools in and around Reading.

Layla had not long completed a similar challenge for the Young People vs Cancer Charity. After her successes then and inspired by the generosity of the local community, she was keen to do it all over again!

This type of equipment really can make all the difference when it comes to saving a life, so it’s imperative that there are as many as possible within easy reach. Our recent running challenge made all of us at Abbey Windows proud to make a real difference to the local community, and while we hope the defibrillators never need to be used, they might just save a life. Keep an eye out for any other campaigns that we’re ‘running’ in future!

Why We’re Different

Whilst some companies can meet a handful of the following criteria, here at Abbey we believe we tick all the boxes.

  • Decades of local experience in the double glazing industry
  • In-house double glazing installers
  • A no pressure price promise
  • Finalists in the Reading Retail Awards
  • Pride of Reading winners for regular community support & charity fundraising
  • Championing St. George’s Day Awareness
  • Regular investment in staff training
  • We read and act upon all our customer reviews and testimonials
  • Constantly review our double glazing product range to ensure we offer the best value for money
  • Award Winning Recycling now delivering lower prices to customers
  • Independent, insurance backed guarantees offered on our double glazing
  • Promoting British made double glazing
  • All trades involved managed by Abbey
  • Members of many trade organisations, including the Energy Saving Trust
  • Payments are staged. Large upfront payments can be difficult, so Abbey will set out a series of payments right from the onset
  • Full aftercare service

Awards

Pride Of Reading Award 2013

Abbey Windows have been awarded a Business in Action Award in the 2013 Pride of Reading Awards

Hosted at Madejski Stadium by Reading’s own Chris Tarrant the 10th Awards ceremony highlighted the great people of Reading.

In addition to 390 nominees, celebrities and prestigious townsfolk of Reading, entertainment from Daniel Johnson and several Reading’s Got Talent winners made for a great and often emotional celebration.

Abbey were nominated for their continued support of the community that supports them with their 25th Anniversary year seeing some twenty events organised to help exceed their £25,000 fundraising target that year.

Coverage Areas

Here at Abbey Windows, we take pride in offering vast coverage areas surrounding our three offices of Reading, Henley-On Thames and Wokingham.

We offer supply, installation, repair and replacement services for quality uPVC windows, doors and conservatories in and around the following areas.

If you’re not sure whether or not you fall under any of these areas, please don’t hesitate to get in touch for more information.

Supporting British Products

Abbey are committed to British jobs with over 95% of the products we offer being made in Britain.

FAQ's

Different Companies have given me different advice on Building Regulations, especially on the need for structural supports. Who is correct?

For an independent view, speak to the Building Control of your Local Council or email FENSA. See Fensa’s FAQs to f...

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What do I do if I experience a problem some time after my products are installed?

Contact our Service Dept. to arrange a service call. They will have your details along with the products we have installed.

How do I know the work will meet with Building Regulation requirements?

Abbey are FENSA registered, a self-regulating scheme. Our work is regularly vetted and checked and we organise a free certificate once your order is complete.

How long does it take to complete my order?

We normally work to a six-week lead time (but on occasion could be shortened) and as a guide, a team will usually fit two doors or four/five windows a day. Some purpose made products can take longer t...

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Do you subcontract the fitting?

No, generally we use our own staff who work for us on a full time basis. Some specialist trades such as electricians or heating engineers may be brought in for specific jobs. Is my price fixed? ...

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Got a Question?

Get in touch and we will be sure to answer any questions you might have.
Contact

Showroom Tour

Our show centre is now open to you to visit from your home or work or wherever you are! 7 days a week, 24 hours a day and 365 days of the year!

© 2023 Abbey Windows (Thames Valley) Limited; Registered in England and Wales (Company Number 3531430 | Registered VAT Number 724419637)

Registered Address: Elizabeth House, 13‑19 London Road, Newbury, Berkshire, RG14 1JL Abbey offer an alternative dispute resolution; these details can be found here. You can also view our complaints procedure. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 01174 566031 or via their website.

Credit is subject to status and affordability. Terms and conditions apply.

Abbey Windows (Thames Valley) Limited, 50a Portman Road, Reading, RG30 1EA, Register no. 828334, trading as Abbey Windows, Abbey Aluminium and Abbey Conservatories, is a credit broker and not the lender and is authorised and regulated by the Financial Conduct Authority. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority (Register no. 704348).

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