Abbey Windows Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

Procedure

New Works: As soon as possible, or within 7 days after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with please contact us, so we can rectify any problems as soon as possible.

To notify us, call our office: 0118 956 6866, and press option 1 and you will then be directed to the service department.

Any complaints or works required under guarantee (including defects) can be also emailed to [email protected];

Written postal complaints are to be sent to: The Technical Director, Abbey Windows Limited, 50a Portman Road, Reading, RG30 1EA. On receipt of a written complaint (email or post), we will contact you within 5 working days from receipt of your notification.

Works required under your 10 year Guarantee: In the first instance, please call our office: 0118 956 6866, and press option 1 and you will then be directed to the service department. Any complaints or works required under guarantee can be emailed to [email protected]; Further, complaints can also be written and sent to: The Technical Director, Abbey Windows Limited, 50a Portman Road, Reading, RG30 1EA. On receipt of a written complaint, we will contact you within 5 working days.

© 2024 Abbey Windows (Thames Valley) Limited; Registered in England and Wales (Company Number 3531430 | Registered VAT Number 724419637)

Registered Address: Elizabeth House, 13‑19 London Road, Newbury, Berkshire, RG14 1JL Abbey offer an alternative dispute resolution; these details can be found here. You can also view our complaints procedure. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 01174 566031 or via their website.

Credit is subject to status and affordability. Terms and conditions apply.

Abbey Windows (Thames Valley) Limited, 50a Portman Road, Reading, RG30 1EA, Register no. 828334, trading as Abbey Windows, Abbey Aluminium and Abbey Conservatories, is a credit broker and not the lender and is authorised and regulated by the Financial Conduct Authority. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority (Register no. 704348).

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